These booking conditions apply to every Nile cruise, tour package and travel service booked with Aswan Luxor Cruises (Egypt Planners). They form part of our Terms & Conditions. In short: cancel free of charge up to 45 days before arrival — 60 days for Christmas, New Year and Easter dates.
Deposit and balance
- A 40% deposit confirms your booking, paid by secure card link or bank transfer. Nothing is ever charged on this website.
- Your booking is confirmed once we have received the deposit and sent you a written confirmation with a booking number.
- The balance is due 30 days before arrival. If you book less than 30 days before arrival, the full amount is due when you book.
If you cancel
Please tell us in writing, by email or WhatsApp. The date we receive your message is the date of cancellation. Charges are a percentage of the total price of the booking:
| Notice before arrival | Standard dates | Christmas, New Year & Easter |
|---|---|---|
| 45 days or more | Free — full refund | 60 days or more: Free — full refund |
| 30 to 44 days | Deposit retained (40%) | 30 to 59 days: deposit retained (40%) |
| 15 to 29 days | 50% | 50% |
| 1 to 14 days | 75% | 75% |
| No-show, or after the trip has started | 100% | 100% |
Christmas and New Year dates are arrivals from December 20 to January 5. Easter dates are arrivals during Easter week, as shown on your quote.
What cannot be refunded
- Domestic flight tickets that have already been issued are refunded minus the airline’s own fees.
- Any service your quote or confirmation marks as non-refundable.
- Bank and card transfer charges.
- Special offers may carry their own conditions; if they do, they are written on the offer and on your quote.
If you want to change your booking
- Changes of date, ship or hotel level are free of charge if you ask 45 days or more before arrival (60 days for Christmas, New Year and Easter), subject to availability. If the new arrangement costs more or less, we charge or refund the difference.
- Changes requested later are treated as a cancellation and a new booking, and the charges above apply.
- Adding a traveler or changing a name is possible at any time, subject to availability and the supplier’s rules.
If we have to change or cancel
- If we must cancel your booking, or make a significant change to it — a lower ship category, a different hotel level or different dates — you can choose an alternative of the same or a higher standard at no extra cost, or a full refund of everything you have paid.
- If a cruise operator replaces a ship, we offer a ship of the same or a higher category.
- Changes to sailing times, the order of visits or mooring places caused by water levels, the Esna lock or instructions from the authorities are part of cruising on the Nile and are not significant changes. We always keep every visit in the program wherever it is possible.
Events outside anyone’s control
If a trip cannot go ahead because of severe weather, natural disasters, epidemics, strikes, civil unrest or government action, we will help you move your dates or rearrange your plans, and refund you whatever the suppliers return to us.
How refunds are paid
We pay refunds within 14 days of the cancellation, in US dollars, to the card or bank account you paid from.
Travel insurance
We strongly recommend travel insurance that includes cancellation cover from the day you pay your deposit, as well as medical treatment and repatriation.
Questions
Write to inquire@aswanluxorcruises.com or message us on WhatsApp at +20 155 502 3396 before you book, and we will explain how these conditions apply to your dates.